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Vendors aren't showing up

Posted on Sunday November 13 2016

No worries if you've used Health Fair Connections (HFC) for your health fair.

Here's what's going on: Some vendors participate in health fairs on a weekly basis and get comfortable with setting up quickly; therefore, show up right before the health fair starts. Don't stress to much over this. If this upsets you, feel free to leave the vendor a rating and review after the health fair.

Here are things HFC does to ensure there aren't any no shows:

Health Fair Connections (HFC) will email all registered vendors at least 3 times asking them to click a button to confirm their attendance in the health fair. If a vendor has yet to confirm their attendance, vendors will then be sent a text message asking them to confirm their attendance. If you see that a vendor hasn't confirmed their attendance on their event details sheet, feel free to message the vendor through the portal or give their office a call. 

HFC also warns vendors they’ll receive a $50 no show fee if they don’t cancel within 50 days. HFC has a credit system for vendors that allows them to accrue monetary credits. If the vendor has any credits, our system will deduct $50 worth and if the vendor doesn’t, it will put them in a negative credit balance.

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